Frequently Asked QuestionsFAQ

Select the quantity on the product page, add the item to your cart, and follow the on-screen instructions to complete your order.

After your order is completed, an automatic confirmation email is sent to your registered email address. If you do not receive it, please check your spam folder and email settings, then contact us through the inquiry form.

If your order has not yet shipped, we may be able to change or cancel it. Please contact us as soon as possible through the inquiry form. In principle, cancellations cannot be accepted after the item has shipped.

For payment methods, please see the Shipping & Payment page.

If you would like a receipt, please contact us through the inquiry form.

We also accept inquiries about corporate and bulk orders. For quantities, delivery dates, and other details, please contact us through the inquiry form.

For shipping fees, please see the Shipping & Payment page.

For shipping timing, please see the Shipping & Payment page.

Please contact us within 7 days of delivery through the inquiry form. After confirming the details, we will guide you through exchange or refund options. Please also see the Returns & Exchanges page for detailed conditions.

We sincerely apologize. Please contact us within 7 days of delivery through the inquiry form. After confirming the details, we will assist you.

The best-before date is shown on the product package or product page. It differs by product, so please check each product page before purchasing.

Ingredients are listed on the product page or on the product package.

Ingredients for each product are listed on the product page. If you have any questions, please contact us before purchasing through the inquiry form.

The jar type comes in a storage container that is also suitable for gifts, while the craft bag type is an easy-to-enjoy package. Please check the product page for quantity and specifications.

For the store location, business hours, and other details, please see the Company Profile page.