Returns & Exchanges Policy
Returns & Exchanges
If your item is defective, damaged, soiled, or different from what you ordered, please contact us within 7 days of receiving your order.
Due to the nature of food products, we generally cannot accept returns, exchanges, or cancellations for customer convenience.
When Returns or Exchanges Are Accepted
- If the item is defective, damaged, or soiled.
- If you received an item different from your order.
- If you received an item with an issue such as an inappropriate expiration date.
When Returns or Exchanges Cannot Be Accepted
- Items that have been opened or used.
- Items damaged after delivery due to customer handling.
- Returns due to customer preference, mistaken orders, or similar reasons.
- If you contact us more than 7 days after receiving the item.
Return & Exchange Shipping Costs
We will cover the shipping costs for returns or exchanges caused by defects, damage, soiling, incorrect delivery, or other issues for which we are responsible.
Contact Us About Returns & Exchanges
If you wish to request a return or exchange, please contact us within 7 days of receiving your order.
café BISCUIT
TEL: 086-427-5515
E-mail:cafe-biscuit@kajitani-shokuhin.co.jp
